Managed IT Support is a concept that involves the engagement of a professional services company to manage and take responsibility for a given set of information technology services. Such services include, but are not limited to, monitoring the performance of computer networks, fighting computer security threats, performing backup and storage of data and providing assistance over the phone.

Benefits include:

Cost Efficiency: Limits the requirement for on-site IT support and related expenses.

Proactive Support: Problems are detected and fixed prior to escalation to serious issues.

Access to Expertise: Professions and equipment that are at the arm’s length.

Focus on Core Business: An IT management free environment enables companies to focus on their strengths.

Common services include:

Network management

Cybersecurity solutions

Data backup and recovery

Cloud services

Help desk support

Software updates and patch management

In cases where there are recurring technological issues, there’s not enough in-house capacity, or there’s a need to enhance system performance and security, then Managed IT Support Systems will come in handy. This is more common in growing organizations – usually small to medium scale businesses – that normally do not have ready-scaled IT infrastructure.

Managed IT services include the continuous administration and preventive upkeep of IT systems for a set amount per month, while break-fix support is, in contrast, episodic in nature… you pay for the services only when there is a problem.

Costs may differ from one provider to another and also depending on the offered services. Typical models include per device pricing, per user pricing, or flat monthly rate. Some providers may also provide plans that are offered in manners where different levels of services are provided.

Certainly, the majority of Managed IT Support providers do provide a wide ranging cyber security solution which includes threat detection, firewalls, antivirus, and training to reduce risks to the organization.

Selecting a credible vendor is crucial. Should a vendor unfortunately cease to exist, there is a possibility that your data and services might be compromised. Therefore, consider the ones whose contracts clearly indicate the existence of exit strategies and data migration provisions.

Consider the following factors:

The services that you provide. 

• Experience in specific industries. 
• Clients reviews and example projects. 
• Time taken to respond and support provided. 
• Protection rendered.

Indeed, companies are free to change Managed IT Support Providers that suit their needs. It is, however, advisable to have a precise strategy of moving in and out of a service, including any data contained in order to reduce the effects on your operations.

As part of the onboarding process, the service provider will evaluate the existing IT infrastructure, talk to you about your requirements and objectives, and then harmonize their services with yours. Such actions might include moving your files from one system to another, dealing with networking connections, and educating your personnel.

Performance enhancement of systems, less time taken between system downtime, better security, end users contentment and cost savings are all indicators of success. These metrics can be monitored by conducting periodic review with your service provider.